Collaborating across organisations with Jiglu

One key difference that separates Jiglu from others is support for collaborating across different organisations. This is something our customers have helped us refine, from security consultants sharing threat information with clients to the provision of social services where a number of different agencies, including local authorities, health trusts and police, may need to be involved.

Critical for all these customers is being able to ensure users can easily take part and find the information they need while also having in place access controls that ensure information remains in the right hands. Cross-organisation collaboration complicates this because you may be working with people who you are not so familiar with and are uncertain as to what level of trust is appropriate. The potential penalties from GDPR mistakes have also helped sharpen people’s minds over how important it is to get access correct.


Like most collaboration software, the key access control in Jiglu is the group. You can decide who you want as members of the group and cut off access to anyone who isn’t. However, Jiglu goes beyond that with role-based access controls for individual types of content and workflow controls for how content is contributed. For example, you could allow anyone to take part in group instant messaging or email discussion, but contributing more formal knowledge to a collaboration space’s knowledge wiki might be only open to members with a certain role or it might require sign-off from other members first. That way you can allow people into a group but only when you are sure of their abilities and do you allow them to be trusted to contribute the most important information.

Keeping track of personnel changes in other organisations is another challenge. Jiglu can automatically deactivate accounts when email to them is returned undelivered or a user has not logged on for several weeks. These will reduce the risk of a user getting continued access when they have left an organisation or from someone getting unauthorised access to a now-unused account. There are also controls over people changing their email address, requiring administrator approval if appropriate before an account can be switched.

We also recently added new features that make it easier to audit users of the system and members of groups, which can help with GDPR and (in the UK) Cyber Essentials compliance. New search options let you see who hasn’t logged on recently and reports can be downloaded for offline analysis. Bringing people into the system is also easy, letting you send out personalised invitations, choosing which groups people should be joined to on registration and what rights a new member should get when they join a group.

If you’re interested in trying Jiglu out then you can download it now for use on the machine of your choice or you can get started in minutes with one of our Amazon Web Services images. If you need any help or you’d like a full demo or a hosted trial, just get in touch. You'll find all the details on

Written by Stephen Hebditch. Published on .
When more than one organisation is collaborating it can create challenges, but Jiglu is there to help.