New blog posts

Tighter security, easier file sharing and simpler branding in Jiglu 11.0

We're pleased to announce the release of Jiglu 11.0. This release concentrates on features that customers have told us will make their work safer and easier.

  • Two-factor authentication, providing better protection for accounts by requiring the entry of an additional code generated with Google Authenticator when logging on.
  • Bulk file upload, letting you easily create multiple knowledge entries from files dragged and dropped onto a page and optionally creating editable content from suitable files.
  • User-editable themes, letting you choose the main colours of the system to match your own organisation’s branding.

There are also a large number of smaller improvements, many again from customer feedback, that will make the product easier to use and more consistent in how it operates.

You can find the full release notes here. If you'd like to try out Jiglu then you can get started here.

New features in Jiglu 10.5

We're pleased to announce the full release of Jiglu 10.5.

The biggest improvements in this release are to threaded discussions. Jiglu now keeps track of which threads users have read, so it can flag those with new messages, and allows administrators to split threads as well as merge them. We also improved the handling of large attachments when they are sent out on email, particularly for people who have opted to receive daily digests rather than individual messages.

You can find the full release notes here. If you'd like to try out Jiglu then you can get started here.

Collaboration's hidden pain point

The last decade has seen funding for local government in the UK shrink by around a third. For those still employed, the last thing they have time for is a platform that needs extensive and continual admin in order to function. Here's how we help one local government customer make the most of the time they have available.

Delegation

Jiglu was built from the start to allow organisations and their teams to delegate activities according to what is right for them.

Our customer is a team that spans several councils in the local area as well as involving coordination with some outside agencies and specialists at other authorities. Rather than needing someone central to manage membership, anyone who is a member of one of a collaboration space can invite anyone else appropriate to join, whether they are already a user of the system or not. At a time when staff churn can be an issue the group can quickly and easily bring in the necessary people and get them up to speed.

Registration

If you get an invite to a space and you're already a user then with a couple of clicks you can accept the invitation. If you're not yet a user then you'll be invited to self-register instead - something only those with an invite can do. The registration form can also ask extra questions configured by the system administrators, for example their job title or phone number. These can be made available to others in the user's profile page or kept private so only those who have been given the role of system administrator can see them.

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Authentication

When a new user registers they will first need to confirm their email address, making sure they do work for the organisation they said. However, the system administrators still want a final check that they are really supposed to be there. Jiglu's user workflow enables those from with email addresses at the core councils to be approved automatically, saving time on the most common cases. For everyone else a task will be created for one of the administrators to approve them, which could involve them checking up on the extra info they provided when registering.

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There's also a full audit trail available showing what invitations were made, who did the inviting and who approved a new user.

Deactivation

As people move on to new jobs they can be easily dropped from spaces or the system while still maintaining their previous contributions and the audit trails of their activities. Again there are self-service options so users can themselves leave spaces or the system, with notifications to administrators if necessary.

Each organisation and team is different. This is what works for one customer, but Jiglu lets you find the level of delegation that's right for you.

Just with Jiglu: group instant messaging extras

We recently launched group instant messaging as part of Jiglu's enterprise social software suite. It's now really easy to hold conversations in real time or instantly share files with a simple drag-and-drop. Not so different from other products, but there's also three things we do out of the box that others don't.

1. Capture the good stuff

Instant messaging is great for quick collaboration but often you want to capture important pieces of information and make them more easily findable for the future. With Jiglu just click on the transfer button and you can immediately turn something into an entry on the wiki or a blog post.

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There's an audit trail back to where it came from, improving accountability. You can also quickly link to any wiki entry in a chat just by sticking double square brackets around the entry's name when typing a message.

2. Assign tasks

If something comes up in a conversation that needs someone to take some action then you can make sure it gets properly handled with Jiglu's tasks. Click on the assign button, choose who has responsibility, add any extra notes you want to make and it'll appear in their tasks.

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You can also keep track of tasks you sent and view all the outstanding tasks in a group.

3. Dig deeper on a subject

Everything you enter in instant message conversations gets automatically tagged by Jiglu's Dynamic Discovery engine. Any time there's a phrase in your message that it already knows about then it will be automatically linked.

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It's a really easy way to find out what else there is on a subject, whether it appeared in an instant message, group email, wiki entry or blog post - and across all the different groups that you are a member of too.

Welcome to the new Jiglu blog

We're pleased today to launch the brand new Jiglu Enterprise Social Software.

The original ideas for the product go back many years: helping teams work better together by bringing together all the information they need in one place and making connections to get the most value from it. Now, guided by a small number of customers, the product has been reworked, rebuilt and extended for the user experience, technologies and customer requirements of today.

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For the first time we're also making Jiglu available for free for small teams. You can get going in ten minutes on Amazon Web Services or follow our quick install on your own server.

Find out more about Jiglu on our main website.